FAQs

Frequently Asked Questions

How is our product different from the other composite decking available? Well, besides being made in Canada...

• 5.7x more resistant to abrasion than Trex and CPG (Timbertech) in ASTM 4060-10 Abrasion Testing. 8x more than Azek

• Reduces heat retention from sun by 20 degrees Fahrenheit compared with other composite decking materials by using proprietary heat blocking technology 

• Reversible board with wood grain on both sides. Other brands have grooves on bottom making this not possible.

• The Polyethylene (PE) Cap means same expansion and contraction as the PE core, unlike many other composite boards that experience delamination

• 100 % Arkansas Rice Hulls, no wood saw dust is used

• Rice hulls absorb very little moisture

• Looks and cuts like real wood
• Outer shell (Capping) on all four sides
• Made from 95%+ Recycled Material
• Rice hulls will not harbor mold or fungus
• Rice hulls will not burn or decay easily

All of our board types are very high quality - there are other competitive boards on the market that may be cheaper, but be wary of those - they are softer, may include wood product making them prone to rotting, are not reversible and will scratch easily.

Are the prices in Canadian dollars?

Yes. You can change the currency at the top of the website where it says "CAD" or "USD" but it defaults to CAD.

How fast can you deliver samples and the final product once ordered?

4-7 business days for samples. As soon as 72 hours for final order depending on location. In light of Covid-19, this timeline may be extended up to 3 weeks. 

What is the difference between TruEcono, TruNorth and Clubhouse decking?

TruEcono and TruNorth are made from the same material and offer the same colours. TruEcono is a hollow grooved board, therefore lighter, more flexible and less expensive. TruNorth comes in grooved AND square edge (for borders, stairs etc.) and is a solid board - less flexible and a little more expensive as more material is used. Clubhouse is a premium engineered polymer (PVC) that has different colours and uses Korelite technology for strength and ensures light weight. 

Do you charge for shipping?

For deck board orders with subtotal over $10,000, shipping is FREE. For deck board orders below that, we charge a flat rates of $149 ($5000-$9999 order size), $179 ($2500-$4999 order size) and $249 (0-$2500 order size). Flat rates to Quebec are $199.  If you are ordering accessories, standard Canada Post shipping rates apply in addition to the deck board shipping. The shipping charge will consolidate the shipping of the deck boards and accessories. If you are shipping to northern Ontario or over 100km from urban centers in Alberta, we can provide custom shipping quotes.

Why is my credit card declining?

Given deck purchases are relatively larger and deemed unusual and not following your standard purchasing pattern by the credit card companies, some online purchases are declined (i.e. 'do not honour' error). They are doing this to protect you from fraudulent transactions. You need to call your credit card company to approve the transaction.

Do you ship to the USA and outside of Ontario, Canada?

We can deliver accessories anywhere in North America. The deck boards, however, are only available for delivery in southern Ontario and Alberta through online ordering and anywhere outside of that would require a manual order at this time. Please email us at support@compositedeckdirect.com or Contact Us for these types of inquiries. 

There are product availability restrictions with Alberta orders:

- There is no solid core grooved board available

- No solid colours (in TruEcono or TruNorth), no brazilian cherry

- Sq edge solid core only in 20' lengths

- Clubhouse is available in all colours, lengths and profiles

 Can we pick up the products? 

Yes you can pick up directly from the plant in Brantford, Ontario or at one of our warehouse locations throughout Canada. Please contact us for options here.

Can you cut the composite with a normal wood skill saw blade?

We recommend carbide tipped, cut it slow (not fast) with top side up.

Do you have contractor accounts and pricing? 

Yes, please create an account (click the login image on the top right of screen) or contact us.

 

How much potential waste is recycled from the landfill in order to produce TND’s composite decking?

A 12 ft. x 12 ft. sized deck recovers the equivalent of 12,000 plastic water bottles from the landfill, saves consumption of 90 gallons (343 L) of oil and at least 1,132lbs (514kg) of CO2 emissions.

How do I calculate how much material is required?

To calculate the amount of lineal feet of decking needed measure the square footage of your deck and multiply that by 2.28. Depending on the complexity of your deck, it's advisable to add 10% for cut off waste (Example: 10 ft. x 10 ft. = 100 square ft. x 2.28 = 228 lineal feet plus 10% or 23 ft equalling 251 ft total). To calculate how many fastening clips required calculate 2.5 clips per square foot when joists are on 16” centers and 5 clips per square foot when joists are on 12” centers. We've calculated this automatically for you on the order page though.

What tools do I need?

You can use the same tools you use on wood products using a regular carbide blade, table saw, radial arm, hand saw, drill bits and routers. Our composite decking and accessories cut and shape just like real wood.

What is the Slide & Go® System?

The Slide & Go® system is the use of the hidden fastening clip and stainless screw, allowing your next board to slide into position and ready for the next fastening clip. This decking system allows for expansion and contraction of the composite material. All plastics or composites expand and contract according to weather conditions.

The clips leave a 3/16″ gap between the boards for air circulation and water drainage.

The clip and screw are black, and cover the top of the joist, so they actually help protect the joist(from water/sun) and hide the joist in the shadows.

Can I clean it using a power wash?

We recommend power washing in the spring and fall or as required. Rice Hulls are very hard and power washing will not harm the board. Power wash using soap detergent and a hose fan spread of 6” or more.

How do I repair the board if my BBQ fell over?

Most stains will power wash out with detergent soap. Small stubborn stains can be removed using a brass wire brush going with the direction of the grain on the composite decking material.

What about badly stained or accidental BBQ burns?

The boards can be slid out by loosening the clips, sliding the board out and turning it over as there is a wood grain finish on both sides. Never stain or clear coat the decking material. Paint or clear coat will eventually peel off as it does with wood.

Will the colour of the decking fade?

All colours will fade to some degree but our products are designed to be very fade resistant and this is reflected in the warranty. Decking material will have minimum fading and the gloss appearance will disappear.

How big are the gaps between the grooved boards when installed with Slide&Go Clips?

The Slide&Go clips leave a 3/16” gap in the boards side to side. That is a small gap, so it’s hard to see the clips unless you are standing straight above looking down with overhead light (noon).

The Driver tool included with Slide&Go clips, is also made to fit between the 3/16″ gap so adjustments can be made during construction and in the future.

Can I use Pro Plugs with other brands of screws?

While some other brands of screws may work, using a different brand of screws would void warranty coverage for the plug system.

Can I use the deck Pro plugs for fascia boards?

No, the fascia boards are not thick enough for this system to work properly long term. For Clubhouse boards, we recommend our fascia screw system, available in our Accessories section. For TruEcono/TruNorth boards, we recommend this fascia screw system. 

How close can I put my bbq or Grill to TruNorth Deck boards used for privacy screen or railing?

We recommend you go by the BBQ’s instructions since some BBQs are hotter than others and some push more heat out the back or sides. Typically the BBQ manufacturer will make a recommendation for proximity to vinyl railing or siding, and if you follow that, it should be more than adequate for TruNorth Deck in most scenarios.

What are the deck boards made out of?

For TruNorth/TruEcono composite boards, we use a unique formula that includes 95% recycled materials and rice husks. No wood filler is used. For Clubhouse, this is a PVC engineered polymer.

What is your returns policy?

Please read our returns policy here

Who is CompositeDeckDirect.com™?

We are an online supplier of high quality composite decking products and are the only online source for products from TruNorth Composites. We provide factory direct pricing and can deliver decking products right to your home or job site faster and less expensive than anywhere else. We are headquartered in Toronto, Ontario, Canada.